Brother Printer Offline But Connected – Causes & Fix

BrotherPrinterUpdated 2026-09-19

A Brother printer showing as "Offline" in Windows or macOS even though it's powered on and connected via USB, Wi-Fi, or Ethernet is a common connectivity complaint. As with most offline issues, the underlying cause is usually a software-level communication problem rather than a hardware fault — the operating system has marked the printer as unavailable because it can't confirm bidirectional communication, often due to a paused print queue, an incorrect port configuration, a driver issue, or a network discovery problem. This guide explains what causes a Brother printer to show offline while connected and how to resolve it. For related printer connectivity issues, see our HP Printer Offline But Connected guide and our Brother Printer Paper Error guide.

Quick Answer

What it means

The operating system has marked the Brother printer as offline because it can't confirm bidirectional communication, most commonly due to a paused print queue, incorrect port setting, outdated driver, or a network discovery issue.

Severity

Low

Can you fix it yourself?

Yes — the vast majority of offline issues are resolved via OS-level settings, driver reinstallation, or network checks.

Call a technician when

Contact Brother support if the printer remains offline after reinstalling the driver, confirming the port, and verifying network connectivity, as this may indicate a firmware or network configuration issue.

What Does Offline Mean?

When Windows or macOS displays a Brother printer as "Offline," it means the print spooler has marked the printer's status as unavailable. The operating system attempted to verify the printer's status and either received no response, received an error response, or has been manually set to use the printer offline. The printer itself may be fully functional.

Common causes include:

1. "Use Printer Offline" enabled: A Windows setting that, when checked, marks the printer as offline regardless of its actual state — often accidentally toggled. 2. Paused print queue: A stuck or paused print job in the queue blocks subsequent jobs and can show the printer as offline. 3. Incorrect port selection: The printer is configured to use the wrong port (e.g., a USB port when connected via network, or an old IP address for a network printer). 4. Outdated or corrupted driver: A driver mismatch after an OS update or a corrupted driver file can cause the OS to lose communication. 5. Network or IP address change: For networked printers, a changed router DHCP assignment gives the printer a new IP that no longer matches the port configuration. 6. Print spooler service issue: A stopped or hung Windows print spooler service causes all printers to show as offline.

This offline condition is functionally identical to the HP printer offline issue — the printer hardware is fine, but the OS-level communication has been interrupted.

What Causes This Error?

"Use Printer Offline" setting accidentally enabled in Windows
Paused or stuck print job in the print queue blocking subsequent jobs
Incorrect printer port selection (USB vs network, or outdated IP address)
Outdated, corrupted, or mismatched printer driver after an OS update
Network IP address change from router DHCP reassignment not reflected in port settings
Windows Print Spooler service stopped or hung
Network connectivity or Wi-Fi signal issue between the computer and printer
Brother Printer Assistant or ControlCenter software conflict causing status misreport

How to Fix Offline

1
Check and disable "Use Printer Offline" in Windows. Go to Settings > Bluetooth & devices > Printers & scanners, select your Brother printer, open the print queue, click Printer in the menu bar, and uncheck "Use Printer Offline" if it's checked.
2
Clear the print queue. In the same print queue window, cancel all pending print jobs (or stop and restart the print spooler). A stuck job in the queue is a frequent cause of an offline status.
3
Restart the Print Spooler service. Open Services (services.msc), find "Print Spooler," right-click and select Restart. This clears hung spooler states that show all printers as offline.
4
Verify the printer port and IP address. In the printer's Properties > Ports tab, confirm the correct port is selected. For network printers, confirm the port's IP address matches the printer's current IP (print the network configuration page from the printer's menu to verify).
5
Reinstall or update the printer driver. Download the latest driver for your specific Brother model from support.brother.com, uninstall the existing printer, and reinstall using the fresh driver. The Brother Installation Assistant handles port configuration automatically.
6
Verify network connectivity and contact support if needed. For network printers, confirm the printer and computer are on the same network and the printer's Wi-Fi or Ethernet connection is active. If the printer remains offline after all the above steps, contact Brother support for firmware or network configuration assistance.

When to Call a Professional

If the printer remains offline after disabling Use Printer Offline, clearing the queue, restarting the spooler, verifying the port, and reinstalling the driver, contact Brother support. The issue may involve a firmware bug, a network configuration conflict, or a firewall blocking bidirectional communication, which require advanced network or firmware-level troubleshooting.

Can You Still Use the Device?

A Brother printer showing offline cannot accept print jobs from the affected computer until the offline status is cleared, but the printer itself remains fully functional and can often print from other devices or via a direct USB connection while the network or driver issue is being resolved.

Official Resources

Disclaimer: This article is for informational purposes only and does not constitute professional repair advice. CodeExplain is not affiliated with Brother or any other brand mentioned. Always consult a qualified technician for complex repairs.