Samsung TV Error Code 107 – Meaning, Causes & Fixes
Samsung TV error code 107 is a network connection error that appears when your Samsung Smart TV cannot establish or maintain a connection to the internet. It typically shows up when you try to open a streaming app such as Netflix, YouTube, or Prime Video, or when the TV attempts to update its firmware and loses connectivity mid-process. The error is not a hardware fault — it means the TV's network stack is working but the connection to the internet is failing at some point in the chain between your TV and the outside world. This can range from a simple router reboot situation to a DNS misconfiguration or a Samsung server-side issue. Understanding where in the connection chain the problem exists makes it much easier to resolve efficiently.
What it means
Network connection failure — the TV cannot reach the internet or Samsung's servers to load content or complete an update.
Severity
LowCan you fix it yourself?
Yes — most error 107 cases are resolved by restarting the router and TV or adjusting network settings.
Call a technician when
Only if the TV's Wi-Fi or Ethernet hardware is physically defective.
What Does 107 Mean?
Error code 107 on a Samsung Smart TV is a network-layer failure. The TV successfully powered on and its internal software is running, but when it attempted to reach an external server — either Samsung's content delivery network, a streaming service, or the internet in general — the connection failed.
Samsung Smart TVs running Tizen OS (2016 and newer) use error 107 specifically to indicate that the network request timed out or was refused. It is distinct from errors like 102 (cannot connect to network) or 105 (no IP address assigned). Error 107 usually means the TV has a network connection — it has joined your Wi-Fi or is connected via Ethernet and has an IP address — but it cannot reach the destination server or complete the data exchange.
This distinction is important because it changes the troubleshooting direction. Error 107 is less likely to be your Wi-Fi password or cable connection and more likely to be a DNS issue, a firewall or router security setting blocking Samsung's servers, an ISP problem, or a Samsung server outage on their end.
Samsung periodically experiences service interruptions that trigger error 107 across many TVs simultaneously with no local cause. Before doing extensive troubleshooting, it is worth quickly checking Samsung's service status or community forums to confirm whether a widespread outage is responsible.
What Causes This Error?
- Router or modem needs a restart — the most common cause; routers accumulate stale connections and cached errors over time
- DNS server issue — the TV's DNS settings pointing to a server that is slow, blocked, or temporarily unreachable
- Samsung server outage or regional service disruption affecting content delivery
- Router firewall or security settings blocking Samsung's app servers or content delivery domains
- ISP-level connectivity issue affecting outbound connections from your home network
- TV firmware bug in a specific Tizen version causing intermittent network request failures
- Incorrect date and time settings on the TV — SSL certificate validation fails if the TV clock is significantly wrong
- MAC address filtering on the router blocking the TV from accessing external services
- Weak Wi-Fi signal causing packet loss during data transfers
How to Fix 107
- 1
Start with a full power cycle of both your TV and network equipment. Turn the TV off completely (not standby — hold the power button or unplug it). Then unplug your router and modem from the wall. Wait 60 seconds for all devices to fully de-energize. Plug the modem in first, wait 30 seconds for it to connect, then plug the router in, wait another 30 seconds, then power the TV back on. This resolves the majority of error 107 occurrences.
- 2
On the TV, go to Settings → General → Network → Network Status. The TV will run a self-test. Look at each step: IP address assignment, gateway connection, and DNS resolution. If all three pass but internet access fails, the issue is between your router and the internet (ISP side or Samsung server side). If DNS resolution fails specifically, proceed to change your DNS settings.
- 3
Change the TV's DNS server to a public DNS. Go to Settings → General → Network → Network Status → IP Settings. Change DNS setting from Automatic to Manual. Enter 8.8.8.8 (Google's public DNS) or 1.1.1.1 (Cloudflare). Save the settings and test again. A bad or slow DNS server from your ISP is a surprisingly common cause of error 107 on Samsung TVs.
- 4
Check the date and time settings on your TV. Go to Settings → General → System Manager → Time. Set it to Automatic (synced with internet time). If the TV's clock is significantly wrong — more than a few minutes — SSL certificate validation fails when connecting to secure servers, which shows as error 107. After correcting the time, restart the TV and test.
- 5
If you use a router with advanced security features (many ISP-provided routers have parental controls or ad-blocking enabled by default), temporarily disable them and test. Samsung Smart TVs connect to multiple external domains for content, licensing, and telemetry — an aggressive firewall can block one of these connections and cause error 107 in specific apps while others work fine.
- 6
Clear the cache of the specific app showing error 107. Go to Settings → Support → Device Care → Manage Storage. Select the app and choose Clear Cache. If the problem is app-specific (only Netflix shows 107 but YouTube works), clearing the app cache or reinstalling the app will typically resolve it.
- 7
If error 107 persists across all apps and after all network fixes, update the TV firmware: Settings → Support → Software Update → Update Now (this requires some internet connectivity — if completely blocked, use a USB update from Samsung's website on a USB drive). Firmware updates frequently include fixes for Tizen OS networking bugs.
When to Call a Professional
Error 107 almost never requires professional service. If you have verified that other devices on your network connect to the internet normally, that your router settings are not blocking Samsung's servers, that the TV's DNS is set to a public DNS, and that a full power cycle of all devices did not resolve it — and the error persists — contact Samsung Support directly. Samsung can check whether there is a server-side issue associated with your account or region, and in rare cases can push a targeted firmware patch. Physical repair (Wi-Fi module replacement) is only needed if the TV fails the Network Status test at the IP address assignment step, indicating a hardware-level Wi-Fi failure.
Can You Still Use the Device?
The TV will continue to function for local content — HDMI inputs, USB media playback, and broadcast TV (if you have an antenna or cable connection) are not affected by error 107. Only internet-dependent features (streaming apps, firmware updates, voice assistants, smart home integration) are impacted while the error is active.
See Also
Official Resources
Related Error Codes
Disclaimer: This article is for informational purposes only and does not constitute professional repair advice. CodeExplain is not affiliated with Samsung or any other brand mentioned. Always consult a qualified technician for complex repairs.