Canon Printer Support Code 6000 – Meaning, Causes & Fix

What Does 6000 Mean?

What Causes This Error?

• Paper jam — a sheet or fragment of paper is stuck in the feed path
• Foreign object (torn paper, label, staple, clip) blocking the paper path
• Feed rollers dirty or glazed with paper dust — insufficient grip to pick up paper
• Feed rollers worn and hardened — reduced elasticity preventing paper pickup
• Paper loaded incorrectly, unevenly, or past the maximum stack fill line
• Paper type incompatible — too thick, too thin, or damp
• Paper tray not fully seated or not pushed in properly
• ASF paper sensor failure causing false paper-present detection

How to Fix 6000

1. 1

   Power off the printer and inspect for paper jams. Turn the printer off using the power button. Open the paper tray and remove all paper. Look inside the paper path (the slot where paper enters from the tray) for any sheets, torn fragments, or foreign objects. If you can see paper, grip it firmly with both hands and pull it out slowly and evenly — pulling at an angle or quickly can tear the paper and leave a fragment behind. Also check the rear access panel (if your model has one) for paper jammed at the exit.

2. 2

   Remove any foreign objects. With the printer powered off, shine a flashlight into the paper path from the tray opening and from the rear (if accessible). Look for small pieces of torn paper, labels, paper clips, staples, or other debris. Use tweezers to carefully extract any foreign material. Do not use sharp tools that could scratch the rollers or sensors. If an object is deeply lodged and cannot be safely removed, do not force it — contact Canon service.

3. 3

   Clean the paper feed rollers. The rubber feed rollers are accessible through the paper tray slot. Dampen a lint-free cloth or cotton swab with water or isopropyl alcohol (90%+). While manually rotating the roller (where accessible), gently wipe the roller surface to remove glazed paper dust and residue. The rubber should feel grippy after cleaning, not smooth or slippery. Allow to dry before loading paper. On some PIXMA models, Canon provides a 'Roller Cleaning' function in the printer's maintenance menu — use this if available.

4. 4

   Reload paper correctly. Fan the paper stack before loading to separate sheets and prevent multiple feeds. Load the stack squarely against the back of the tray — not at an angle. Slide the paper width guides to fit snugly against the paper edges without squeezing. Do not overfill the tray past the maximum fill mark (usually indicated by a triangle or line on the guide). Use only paper within the printer's supported weight range (typically 64–105 g/m² for plain paper).

5. 5

   Power cycle the printer. After clearing the jam and reloading paper, power the printer off completely. Unplug the power cord from the back of the printer. Wait 60 seconds. Reconnect and power on. Allow the printer to complete its full initialization. Attempt a test page — go to the printer's control panel menu or use Canon's IJ Printer Assistant Tool and select 'Nozzle Check' or 'Test Print.'

6. 6

   Try printing from a different paper tray or manual feed slot. If your Canon printer has a rear manual feed slot, load a single sheet there and send a print job. If the printer feeds successfully from the manual slot but not from the main tray, the main tray's feed roller assembly is the issue rather than the paper path sensor.

When to Call a Professional

Can You Still Use the Device?

The printer cannot feed paper and will not complete any print or copy job while support code 6000 is active. Address the paper feed fault before attempting further printing. Do not try to force-feed paper into the printer while the error is displayed.