Epson Printer 0x97 Error Code – Meaning, Causes & Fixes
The 0x97 error on an Epson printer signals a critical internal hardware failure — the machine has detected a fault it cannot recover from automatically. It appears most often on Epson WorkForce Pro WF-3720, WF-4720, WF-4730, and similar models. The printer displays this code and shuts down entirely. While it shares the same code as the HP 0x97 error, Epson's version is distinct and has its own set of causes and fixes.
What it means
Critical internal hardware failure. The printer cannot operate and has shut itself down.
Severity
HighCan you fix it yourself?
Sometimes — a cold reset or printhead cleaning cycle resolves it in some cases.
Call a technician when
If the error returns after reset, or if the printhead is confirmed faulty.
What Does 0x97 Mean?
Epson's 0x97 error is a motherboard or printhead communication failure. The printer runs internal diagnostics on startup and during operation — if a critical component reports back incorrectly or fails to respond, the machine logs 0x97 and halts. In Epson WorkForce models, this is most often traced to a printhead failure or a motherboard fault. Unlike paper or ink errors, this is a hardware-level fault and cannot be cleared by replacing consumables.
What Causes This Error?
- Printhead failure — the most common cause in WorkForce Pro models
- Motherboard (main board) fault or failure
- Firmware corruption or a failed firmware update
- Dried ink clogging the printhead beyond what maintenance cycles can clear
- Power surge causing damage to internal components
- Manufacturing defect — some batches of WorkForce Pro models were affected
How to Fix 0x97
- 1
Turn off the printer using the power button. Unplug the power cord from the printer (not the wall). Wait 60 seconds for a full power drain.
- 2
Plug the printer back in and power it on. If 0x97 doesn't appear on startup, run a nozzle check and head cleaning from the printer's maintenance menu.
- 3
If 0x97 appears again, try a factory reset: on most WorkForce Pro models, hold the Home and Back buttons together for 3 seconds during startup to access the reset menu.
- 4
Run 2–3 printhead cleaning cycles from the maintenance menu. Allow 30 minutes between cycles. This clears dried ink that may be disrupting printhead signals.
- 5
If the error persists, check Epson's support site for your exact model number. Some WorkForce models were covered under extended warranty or service programs for this specific error.
- 6
If none of the above resolves it, the printhead or mainboard needs professional replacement. Given repair costs, compare against the cost of a new printer before proceeding.
When to Call a Professional
Epson-authorized service centers can diagnose and replace the printhead or mainboard. However, repair costs for WorkForce Pro models frequently exceed $150–200, which often makes printer replacement more practical. Contact Epson support first to check if your model is under any extended service program.
Can You Still Use the Device?
No. The printer is completely non-functional while 0x97 is active. No jobs can be sent or processed. Do not continue attempting to use it — repeated failed startups can sometimes cause additional component stress.
See Also
Official Resources
Related Error Codes
Disclaimer: This article is for informational purposes only and does not constitute professional repair advice. CodeExplain is not affiliated with Epson or any other brand mentioned. Always consult a qualified technician for complex repairs.