HP Printer 0x97 Error Code – Meaning, Causes & Fixes
The 0x97 error on an HP printer indicates a critical internal hardware failure — most commonly affecting HP OfficeJet Pro models. When this error appears, the printer stops completely and won't respond to commands. It is one of HP's most reported and frustrating error codes, often appearing without warning. While some users resolve it with a cold reset, others find it points to a hardware defect — particularly in older models that HP covered under an extended service program.
What it means
A critical internal hardware error. The printer has detected a failure it cannot automatically recover from.
Severity
HighCan you fix it yourself?
Sometimes — a cold reset or printhead reseating resolves it in some cases.
Call a technician when
If the error returns after multiple resets, or if the printer is past warranty.
What Does 0x97 Mean?
The 0x97 error is HP's way of flagging a critical internal failure that the printer cannot resolve on its own. It most commonly affects OfficeJet Pro 6900, 8700, and 9000 series models. The error typically relates to the printhead carriage, firmware, or internal communication failure between the control board and printhead assembly. HP acknowledged this issue on specific models and ran an extended service program for affected units. It is not an ink or paper error — it's a hardware-level fault.
What Causes This Error?
- Printhead failure or loss of contact between the printhead and carriage
- Firmware corruption after a failed or interrupted update
- Control board failure — particularly common in OfficeJet Pro 6900 series
- Printhead carriage motor or encoder failure
- Foreign objects or paper debris jamming the carriage path
- Ink system contamination — dried ink blocking printhead contacts
How to Fix 0x97
- 1
Press the Power button to turn the printer off. Do not use the menu — press the physical button.
- 2
Unplug the power cord from the back of the printer (not the wall). Wait a full 60 seconds.
- 3
Plug the cord back into the printer first, then into the wall. Turn the printer on and wait for it to fully initialize. Test a print job.
- 4
If 0x97 returns, open the printer cover and visually inspect the carriage path. Look for paper fragments, clips, or debris blocking the carriage track. Remove any obstruction.
- 5
Remove the printhead by opening the ink access door, removing cartridges, and carefully lifting the printhead out. Clean the copper contacts on both the printhead and carriage with a lint-free cloth lightly dampened with distilled water. Reseat the printhead firmly.
- 6
If your printer is an OfficeJet Pro 6900 series, check HP's support site for your exact model number — these units may qualify for HP's extended service program at no cost.
- 7
If none of these steps resolve the error, the printer requires professional diagnosis or replacement of the printhead or control board.
When to Call a Professional
Contact HP support if your model is covered under an extended service program — HP has replaced or repaired affected units at no charge. Outside of that, a printhead replacement or control board repair on an HP OfficeJet Pro typically costs more than the printer's current value, making replacement the more economical option.
Can You Still Use the Device?
No. The 0x97 error completely disables the printer. No functions — printing, scanning, copying — will work until the error is resolved. Do not attempt to force jobs through while this error is active.
See Also
Official Resources
Related Error Codes
Disclaimer: This article is for informational purposes only and does not constitute professional repair advice. CodeExplain is not affiliated with HP or any other brand mentioned. Always consult a qualified technician for complex repairs.